Return Policy for Custom Designer Product Online Store
Thank you for shopping with us at Buy R Shit. We strive to provide you with the best experience possible when purchasing our custom-designed products. Below is our return policy, designed to ensure clarity and fairness.
Returns Eligibility:
- Manufacturing Defects or Mistakes: We accept returns for products that have manufacturing defects or mistakes made by our design team. Examples include incorrect design specifications, printing errors, or structural flaws that affect the functionality or appearance of the product.
- Non-Eligible Reasons for Return: Returns will not be accepted if the reason is solely due to a change of mind or dissatisfaction with the design choice after the order has been processed. Our products are custom-made based on your specifications, and we rely on your approval before final production.
Conditions for Returns:
- Notification Period: You must notify us of any issues with your order within 7 days of receiving your product. Please email us at sales@buyrshit.com with details and photos of the issue.
- Return Authorization: Once we have reviewed your case and determined that your return meets the eligible criteria, we will provide you with a return authorization and instructions on how to proceed.
- Return Shipping: Customers are responsible for return shipping costs unless otherwise agreed upon with our customer service team.
- Condition of Returned Product: Returned products must be unused, unwashed, and in their original packaging with all tags and labels intact.
Refund or Replacement:
- Refund: If eligible, refunds will be issued to the original payment method used for the purchase. Please allow up to 5 – 10 days for the refund to be processed after we have received the returned product.
- Replacement: In cases where a replacement is preferred and feasible, we will endeavor to recreate and resend your product with corrected specifications.
Exclusions:
- Customization Changes: We are unable to accept returns based on changes made to the design specifications after the order has been confirmed and production has started.
- Minor Variations: Due to the custom nature of our products, minor variations in color, texture, and placement of design elements may occur and do not qualify as defects.
Contact Us:
If you have any questions about our return policy or need assistance with a return, please contact our customer service team at sales@buyrshit.com or 352-450-0169. We are here to help ensure your satisfaction with our products and services.
Policy Updates:
Buy R Shit LLC reserves the right to update this return policy as needed to reflect changes in our business practices or legal requirements.